Delayed or Damaged Baggage: If your baggage is delayed or damaged, please report it to ground staff at the airport before leaving.
Lost Property: For items lost on board, please contact our lost property office.
Help Centre
After you fly
We hope you had a pleasant journey with Eastern Airways. Here are some important post-flight tips and information to assist you:
Baggage Claim
Feedback and Complaints
Share Your Experience: We value your feedback. If you have any comments or suggestions about your flight, please let us know.
File a Complaint: If you wish to file a complaint, our Customer Support team is here to help. Please email us.
Frequent Flyers
Route pass: Save up to 40% on our flights, receiving benefits such as full flexibility, extra baggage allowance and free seating when you book 5 return flights. Contact our Customer Services team today.
Travel Insurance
File a claim: If you purchased travel insurance and need to file a claim, please contact your travel insurance provider directly.
Future Travel
Book Again: We look forward to welcoming you on board again. Visit our website to book your next flight.
Special Offers: Check out our latest offers and promotions for your next trip.
Contact Us
If you need further assistance, our customer support team is here to help. Visit our Contact Us page for more information.