Help Centre

Before you travel

Before you travel At the airport On Board Experience After you fly

Preparing for your journey with Eastern Airways is simple and straightforward. Follow these guidelines to ensure a smooth travel experience.

Travel Documents

Make sure you have all the necessary travel documents before you arrive at the airport. This includes

A valid passport or national ID card
Your booking confirmation or e-ticket
Any required visas or entry permits

Baggage Allowance

Familiarise yourself with our baggage policies to avoid any surprises at the airport.

You are allowed:

Hand Luggage: 1 piece, up to 7kg with a VALUE ticket, or 10kg with a STANDARD or FLEXIBLE ticket
Checked Baggage: Please refer to your ticket type (VALUE comes with 0kg, STANDARD with 15kg, FLEXIBLE with 23kg), with the option to purchase additional allowance

Prohibited Items

For the safety of all passengers, certain items are not allowed on board. Please review the list of prohibited items on our website when completing your booking.

Check-In

We offer several convenient ways to check in for your flight:

Online Check-In: Available from 48 hours up to 3 hours before departure (not available currently between Humberside-Aberdeen or Teesside-Aberdeen and vice-versa)
Airport Check-In: Opens 90 minutes before departure, except London Gatwick which opens 2 hours prior). Closes 30 minutes before departure, except London Gatwick which closes 45 minutes before departure.

Security Screening

To ensure a quick and efficient security screening process, please:

Pack liquids, aerosols, and gels in containers of 100ml or less
Place these items in a clear, resealable plastic bag
Remove laptops and large electronic devices from your hand luggage

Special Assistance

If you require special assistance, please inform us at least 48 hours before your flight. We are committed to making travel comfortable for all our passengers.

Travelling with Children

We offer family-friendly services to make travelling with children easier, and assistance with strollers and car seats.

Pet Travel

Eastern Airways allows guide/assistance dogs for travel, no domestic pets. Please contact our Customer Support team for more information and to make arrangements.

In-Flight Experience

Enjoy a comfortable flight with our complimentary in-flight service, including snacks and beverages (*except for our Wick-Aberdeen service). Our friendly cabin crew is here to assist you with anything you need.

If you have any questions or need further assistance, our customer support team is here to help. Email us with your query, or call 01652 680 600.